These Terms of Use (the “Terms”) govern your use of the website www.Caterzhub.com, its related mobile sites and apps provided by Caterzhub Technology (“Caterzhub,” “we,” “us,” or “our”), any other websites or apps linked to these Terms, and any services connected to your use of the Platform, including customer care services (collectively referred to as the “Platform”). By accessing or using our Platform, you agree to these Terms and confirm that you have read, understood, and accepted them. You also agree to comply with all applicable laws and regulations related to your access and use of the Platform.
If you are using the Platform on behalf of an organization or entity, you confirm that you have the authority to bind that entity to these Terms, and your acceptance of these Terms will apply to that entity as well. In such cases, “you” and “your” in these Terms refer to the organization or entity.
Additionally, you agree to abide by any specific terms that apply to certain services or features offered through the Platform (the "Additional Terms"). The Additional Terms are part of these Terms and are incorporated by reference. If you do not agree to these Terms, you are not permitted to use the Platform.
We offer a technology platform and related support services that make it easy for you to search, choose, and order food for pick-up or delivery. However, we are not a caterer, restaurant, or food preparer (referred to as a “Food Provider”). The Food Providers available through our Platform are independent businesses, governed by their own laws, rules, regulations, and industry standards.
Additionally, we are not a delivery service and rely on the Food Providers and third-party delivery services (referred to as “Deliverers”) to handle the delivery of food ordered through our Platform. These Deliverers are independent of Caterzhub and are also governed by their own laws, rules, regulations, and standards.
We do not verify or assume responsibility for the compliance of any Food Provider or Deliverer with applicable laws or regulations. We also do not evaluate or guarantee the quality, suitability, or accuracy of the food, products, services, menus, descriptions, or any other information provided by the Food Providers or the services of the Deliverers. Caterzhub is not liable for any losses, damages, legal fees, or other costs resulting from the actions or omissions of a Food Provider or Deliverer.
While we aim to partner with reputable Food Providers and Deliverers valued by our customers, if you have any concerns, questions, or feedback about a Food Provider or Deliverer, we encourage you to contact us at Info@Caterzhub.com.
To use the Platform, you must meet the following criteria and confirm that: (i) you are at least 18 years old, (ii) neither you nor any organization you represent has been previously banned or removed from the Platform, and (iii) you have the legal ability and authority to accept these Terms.
To access certain features of the Platform, you are required to create an account. During registration, you must provide your email address and a password, which will serve as your login credentials. You may also be asked to provide additional information, such as your name, phone number, and/or credit card details. You are responsible for ensuring the confidentiality and security of your password and agree to keep all the information you provide up-to-date.
You are responsible for informing us if you notice any unauthorized use or access to your account. To report such incidents, please email us at info@Caterzhub.com. You understand that we may ask you to provide information to verify your identity and ensure the security of your account. By creating an account, you agree that you are fully responsible for all activities conducted under your login credentials and acknowledge that any communication received through your account will be assumed to have been made by you.
The Platform, including all materials and intellectual property contained within it, is the exclusive property of us and our licensors. Except for the limited license granted to you under these Terms, no other rights or licenses are provided to you. All rights not explicitly granted are reserved.
The Platform may allow you to submit, post, upload, or make available content such as reviews, photos, ratings, comments, ideas, and other feedback (collectively referred to as "User Content"). This User Content may be visible to other users and could include personal information.
By posting User Content on the Platform (including reviews and ratings), you grant us a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, and sub-licensable license to use, copy, distribute, reproduce, modify, edit, adapt, display, perform, create derivative works from, sell, lease, and transmit this content in any format or medium. This license allows us to promote and redistribute parts of the Platform through various media channels. However, our use of your information is governed by the Caterzhub Privacy Policy.
You are responsible for all User Content you post. You represent that you have all necessary rights to post such content without violating third-party rights. You understand that we are not responsible for User Content, and that by using the Platform, you may encounter content from others that could be offensive, inaccurate, or otherwise objectionable. You agree to indemnify and hold us harmless from any claims related to User Content you post. We reserve the right to take control of any legal disputes arising from such content and to work with you to defend any available defenses.
You acknowledge that we and our designated agents may review User Content before it appears on the Platform, but we are not obligated to do so. We reserve the right, at our discretion, to reject, move, edit, or remove any User Content for any reason. We do not verify or endorse User Content, and you agree to evaluate and assume all risks associated with your use of and reliance on it.
When posting a rating or review about a Food Provider or Deliverer, you agree to ensure that: (i) your review is based on your personal experience with the Food Provider or Deliverer within the past 30 days; (ii) you have no financial or other affiliation with the Food Provider or Deliverer, nor their competitors; (iii) you do not make legal conclusions about their products or services; and (iv) your review complies with these Terms. We may remove any review or rating if we determine it violates these Terms or undermines the integrity of the ratings system.
By using the Platform, you consent to receiving communications from us, including emails, calls, push notifications, and text messages to the phone number you provide. These communications may be sent through automated systems, including prerecorded messages. Any text messages we send are subject to our SMS Terms & Conditions. You can opt out of certain communications by following the unsubscribe options provided. However, you acknowledge that opting out may impact your use of the Platform.
You authorize us or our third-party payment processor to charge the payment method you provide for all orders you place. If you use a credit card, we or our payment processor may pre-authorize your credit card to ensure it is valid and has sufficient funds for the purchase. We and our payment processor act as agents of the Food Provider in processing payments. Your payment will satisfy your obligation to the Food Provider, except in the case of chargebacks or other payment reversals.
If you cancel your order, you may incur a charge, depending on the Food Provider's cancellation policy. Additionally, we reserve the right to charge you the full amount if you or your designated person is not at the specified delivery location, or if you fail to pick up a “take-out” or “pick-up” order from the Food Provider.
All payments made are final and non-refundable.
We reserve the right to establish, remove, or modify any fees for services or features provided through the Platform at any time.
Occasionally, we may offer courtesy or promotional credits, discounts, promotions, or special offers. These credits are non-transferable, non redeemable for cash, and can only be used to purchase goods or services. We may modify or expire these credits or offers at any time. If your account is cancelled for any reason, any unused credits or offers may be forfeited without notice.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform, provided you comply with all legal requirements, including the Caterzhub Privacy Policy and these Terms. We can revoke this license at any time, for any reason. Upon revocation, you must immediately stop using the Platform and delete any materials obtained from it.
Using the Platform for illegal purposes or any unauthorized activity is strictly prohibited. Specifically, you agree not to:
You acknowledge and agree that we may access, store, and disclose your information and any User Content you submit to the Platform if required by law or if we have a good faith belief that such actions are allowed by law or our Privacy Policy.
For details on how we collect, use, and share your data, please refer to our Privacy Policy, which is incorporated into these Terms.
Certain jurisdictions may not allow the exclusion of specific warranties or the limitation of liability for damages, as stated in the "Warranties, Disclaimers, and Limitation of Liability" section. Therefore, some of the limitations may not apply to you. If you reside in Hyderabad, Telangana, India, and your jurisdiction does not allow certain exclusions, the limitations in the "Warranties, Disclaimers, and Limitation of Liability" section will apply to you, as permitted by law.
The Platform is provided on an "as-is" and "as-available" basis. To the fullest extent permitted by law, Caterzhub disclaims all express, implied, and statutory warranties, including those of merchantability, fitness for a particular purpose, and non-infringement. Caterzhub does not guarantee the reliability, timeliness, quality, accuracy, or availability of the Platform or services accessed through it. We do not guarantee that your use of the Platform will be secure, uninterrupted, or error-free, or that it will be free of viruses or other harmful elements. Additionally, we do not evaluate or guarantee the quality, legality, or safety of food providers, deliverers, or third-party services. We rely on food providers to provide accurate product information and on deliverers to handle food safety and transportation. The Platform's content is for informational purposes only, and you assume all risks related to your use of it, including food product and delivery services.
To the maximum extent permitted by law, Caterzhub and its affiliates, employees, directors, and agents are not liable for any damages (whether direct, indirect, incidental, consequential, punitive, or otherwise), including personal injury, loss of profits, data, or reputation, or costs of obtaining substitute goods or services. This applies to your use of the Platform, inability to access or use it, content on the Platform, or any links provided. Our total liability will not exceed the amount you paid for the food services related to the claim.
You and we agree that the disclaimers and limitations of liability in these Terms are essential parts of the agreement and were factored into our decision to enter into this agreement. These provisions are considered fair and reasonable. If you are dissatisfied with the Platform or any of the Terms, your only remedy is to stop using the Platform unless stated otherwise in these Terms.
To the fullest extent allowed by law, you agree to indemnify, defend, and hold Caterzhub and its officers, directors, employees, affiliates, and representatives harmless from any claims, including reasonable attorney’s fees, arising out of your use of the Platform, violations of these Terms or the Privacy Policy, breaches of law, or submission of user content. If necessary, we reserve the right to take over the defense of such claims at our expense, and you agree to cooperate with us in defending any available defenses.
The Platform may contain information or content from third parties (e.g., Food Providers), links to third-party websites or resources (e.g., social media pages), and third-party products or services available for purchase (e.g., food from Food Providers). Caterzhub is not responsible for the availability of these external sites or resources and does not endorse or take responsibility for: (x) any content, ads, products, or materials from these third parties; (y) any mistakes or omissions made by them; or (z) their data handling practices or other business conduct. You acknowledge that Caterzhub is not liable for any damages or losses caused by or related to your use of or reliance on these third-party websites, products, or services. Interactions with these third parties will be governed by their own terms of service, privacy policies, and other similar agreements.
We reserve the right to modify or discontinue the Platform or any part of it at any time, with or without notice. We will not be held responsible for any changes, suspensions, or discontinuations of the Platform.
We may, at our discretion, suspend, terminate, or deny your access to all or part of the Platform at any time. If your access is terminated, these Terms will end, and your right to use the Platform will cease immediately. However, certain sections of these Terms will still apply even after termination, such as the “Mandatory Arbitration and Class Action Waiver” section. If we delete your account or User Content, you will not be able to recover any related data, unless required by law.
We respect intellectual property rights and require you to do the same. If you believe your copyrighted work has been infringed upon on the Platform, please send a notice to our Copyright Agent, including the following details:
1. Your signature (or that of a person authorized to act on behalf of the copyright owner).
2. A description of the copyrighted work or intellectual property you believe has been infringed.
3. A description of where the alleged infringing material is located on the Platform (e.g., a URL or screenshot).
4. Your contact information (address, phone number, and email).
5. A statement affirming that you believe the use of the content is not authorized by the copyright owner or the law.
6. A statement under penalty of perjury that the information provided is accurate and that you are the copyright owner or authorized to act on their behalf.
This process complies with the Digital Millennium Copyright Act (DMCA) and other applicable laws. However, you should seek legal advice before submitting a notice. Please be aware that misrepresenting infringement can lead to legal consequences under applicable laws.
Caterzhub Technology,
9-4-116/75, Balreddy Colony,
Tolichowki, Hyderabad,
T.S - 500 008.
The contact information provided above is specifically for intellectual property infringement notices. Please do not contact our copyright agent for any other inquiries or questions. For any other inquiries, you can reach us via email at info@caterzhub.com.
You and Caterzhub agree that these Terms relate to interstate commerce, and as such, the Indian Arbitration and Conciliation Act, 1996 shall govern the interpretation and enforcement of these arbitration provisions. This section titled “Mandatory Arbitration and Class Action Waiver for Residents of India” is intended to be interpreted broadly and governs any and all disputes between you and Caterzhub. Such disputes include, but are not limited to:
(i) Claims arising from or relating to any aspect of your relationship with Caterzhub, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory;
(ii) Claims arising before the execution of these Terms or any prior agreements (including claims related to advertising);
(iii) Claims arising after the termination of these Terms. The only disputes excluded from the arbitration process are those related to the enforcement of certain intellectual property rights and small claims, as outlined in the "Exceptions" section below.
Most disputes can be resolved without the need for formal arbitration. If you have a dispute with Caterzhub, you agree to attempt to resolve it directly by contacting us via the address or email specified in Section 22 below. Your communication should include a brief written description of the dispute and your contact information, including the email address associated with your account (if applicable). Before proceeding to formal arbitration or litigation (except for claims involving intellectual property or small claims court), you and Caterzhub agree to engage in good faith efforts to resolve the dispute through consultation.
If a resolution is not reached within sixty (60) days after starting the dispute resolution process, either party may proceed to binding arbitration as the only way to resolve the issue (except as specified in the "Exceptions" section below). The arbitration will be conducted according to the Arbitration and Conciliation Act, 1996, and administered by the Indian Arbitration Forum. The arbitration process will follow the rules of the Indian Arbitration Forum, based on the nature of the claim, excluding any rules related to class actions.
The appointed arbitrator shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability, or formation of these Terms. This includes any claims that all or part of these Terms are void or voidable, or that a dispute is subject to arbitration. The arbitrator will have the authority to grant any relief that would be available in a court of law, and their decision will be binding. The arbitrator’s award shall be in writing and may be enforced as a judgment in any competent court.
To initiate arbitration, you must:
(i) Draft a Demand for Arbitration that includes a description of the claim.
(ii) Send three copies of the Demand for Arbitration to the Indian Arbitration Forum.
If the filing fees for the arbitration exceed the cost of filing a lawsuit, you will be responsible for the additional fees. However, if the arbitration is determined to be non-frivolous, Caterzhub may, at its discretion, bear the costs of arbitration, including filing fees and arbitrator’s fees. You will be responsible for your own legal fees unless applicable law or the arbitration rules provide otherwise
YOU AND CATERZHUB AGREE THAT EACH PARTY WILL PURSUE CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.You and Caterzhub waive any right to initiate or participate in any class action, collective action, or representative proceeding. If any court or arbitrator determines that this waiver is unenforceable, the arbitration provisions outlined above shall be considered null and void, and the parties will not be deemed to have agreed to arbitration.
Notwithstanding the above arbitration agreement, either party may seek enforcement or validity determinations, or address claims related to intellectual property theft or infringement, in a court of competent jurisdiction or the Indian Patent Office. Intellectual property rights refer to patents, copyrights, trademarks, and trade secrets. Furthermore, either party may seek relief in a small claims court for disputes that fall within the court’s jurisdiction.
Caterzhub will provide thirty (30) days' notice of any material changes to this arbitration section by posting notice on the Platform or emailing you directly. These amendments will become effective thirty (30) days after they are posted or sent to you. Changes will only apply to claims that arise after the 30-day period.
This Mandatory Arbitration and Class Action Waiver section shall survive the termination of your use of the Platform.
18.11 Jurisdiction for Court Proceedings
Notwithstanding the mandatory arbitration provisions above, if legal action is taken in court (other than for intellectual property or small claims), the exclusive jurisdiction for any such legal action will lie with:
(i) the Hon’ble High Court of Telangana (Hyderabad), India, for matters falling under the jurisdiction of Telangana, or
(ii) the Supreme Court of India in New Delhi, for cases requiring resolution at the national level.
The parties agree that the courts of Hyderabad, Telangana, India, will have exclusive jurisdiction over all disputes that cannot be settled through arbitration, and any legal proceedings arising from this agreement must be initiated within the jurisdiction of the Telangana High Court or the Supreme Court of India, depending on the scope of the dispute.
Any arbitration proceedings (except those relating to small claims or intellectual property disputes) will be held in Hyderabad, Telangana, or another mutually agreed location. The parties further agree to submit to the personal jurisdiction of the courts in Hyderabad, Telangana, in order to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the arbitrator's award. In the case of a conflict, the jurisdiction of Telangana High Court will prevail.
These Terms are governed by and will be interpreted in accordance with the laws of the Republic of India, with particular focus on the jurisdiction of the courts in Hyderabad, Telangana, India, without regard to any conflicts of law principles. If any legal action or lawsuit is permitted under these Terms, both you and Caterzhub agree that any dispute will be filed and resolved exclusively in the courts located in Hyderabad, Telangana, India. Both parties consent to the exclusive jurisdiction of these courts.
Caterzhub reserves the right to update or modify these Terms at any time. If changes are made, we will notify you in accordance with legal requirements. If you do not agree with the updated Terms or cannot comply with them, you must stop using the Platform. Your continued use of the Platform after any such changes will be considered as your acceptance of the updated Terms. The most recent updates are noted at the top of this document.
21.1 Force Majeure: Caterzhub will not be held liable for any delays or failure in performance caused by events outside of its reasonable control.
21.2 Waiver: If Caterzhub does not enforce any part of these Terms immediately or fails to act on any breach, it does not mean that Caterzhub waives its rights to do so in the future. Waiving a breach can only be done in writing and does not apply to future breaches.
21.3 Severability: If any part of these Terms is found to be unlawful or unenforceable by a court or relevant authority, the remaining provisions will still be valid and enforceable.
21.4 Survival: Any provision that by its nature should survive beyond the termination of these Terms will continue to apply.
21.5 Third-Party Beneficiaries: These Terms are solely for the benefit of you and Caterzhub, and no other third parties have any rights under this agreement unless otherwise specified.
21.6 Entire Agreement: These Terms represent the entire agreement between you and Caterzhub, and supersede any previous agreements relating to the Platform, unless explicitly stated otherwise in these Terms.
21.7 Assignment and Succession: You are not permitted to assign or transfer any rights granted to you under these Terms. Caterzhub can assign or transfer its rights under these Terms without restriction. These Terms are binding on and benefit both parties' successors and any parties to whom legal responsibilities have been assigned.
21.8 Relationship Between You and Us: These Terms do not create any agency, partnership, joint venture, or employer-employee relationship. Caterzhub is an independent contractor, and has no control over the information you provide or the actions you take.
21.9 Electronic Agreement: You agree that these Terms, and any agreements made between you and Caterzhub, in electronic form, are as legally binding as if they were made in physical written form.
21.10 Hyderabad, Telangana, India Government Users: If you are using the Platform on behalf of the government of Hyderabad, Telangana, India, your rights under these Terms are limited to those granted to regular consumers, not exceeding any government-specific privileges.
21.11 Clause Titles: The titles of clauses in these Terms are included for convenience and have no legal or contractual significance.
21.12 Notices: Caterzhub may provide notice to you by email, through a post on the Platform, or by any other method we choose. Notices will be effective once sent, posted, or dispatched. If you need to give notice to Caterzhub, it will be considered effective when received by us at the address specified in clause 22 below.
If you wish to contact us or have any questions about these Terms, please email us at info@Caterzhub.com. You may also contact us by mail at:
Caterzhub Technology,
9-4-116/75, Balreddy Colony,
Tolichowki, Hyderabad,
T.S - 500 008.
