Effective Date: July 1, 2025
Contact: info@caterzhub.com
At CaterzHub, we understand that plans can change. Whether you're ordering for a corporate event, office lunch, or doorstep delivery, our goal is to provide flexibility while ensuring fairness to our catering partners and maintaining high service standards.
Cancellations are accepted based on the time they are submitted relative to the scheduled delivery time:
| Time of Cancellation | Refund Eligibility |
|---|---|
| More than 48 hours in advance | 100% Refund |
| 24–48 hours in advance | 50% Refund |
| Less than 24 hours | No Refund |
Note: For large or custom orders (e.g., events with 50+ guests), extended notice may be required. This will be communicated during checkout.
To cancel your order, please contact us as soon as possible via:
📧 Email: info@caterzhub.com
📞 Phone: [Insert Phone Number, if applicable]
💬 Live Chat: Available on our website during business hours
Include the following details:
Your full name
Order number
Scheduled delivery date and time
Reason for cancellation (optional)
For orders involving:
Event-specific menus
Custom packaging
Third-party rentals (e.g., serving staff or equipment)
The cancellation terms may vary by vendor. Specific terms will be included in your order confirmation or discussed during booking. These may include non-refundable deposits or longer cancellation windows (e.g., 72 hours or more).
If your plans change, you may modify the delivery time, address, or quantity of items (if possible) instead of canceling. Contact us at least 48 hours in advance, and we’ll do our best to accommodate your request.
In rare cases, CaterzHub or our vendor partners may need to cancel an order due to:
Natural disasters, extreme weather, or safety concerns
Vendor unavailability
Errors in pricing or menu availability
In such cases:
You will be notified immediately
You will receive a full refund, or
Be offered an alternative provider or rescheduling option
If no one is available at the time of delivery and redelivery is not feasible, the order will be marked as fulfilled and no refund will be issued. Please ensure someone is present to receive your order.
At CaterzHub, we balance flexibility for our customers with fairness to our local partners who begin preparing your orders in advance. We’re here to help with any questions or special requests—just reach out.
