Effective Date: July 1, 2025
Contact: info@caterzhub.com
At CaterzHub, we are proud to offer not only seamless catering coordination but also direct doorstep delivery of both food and related products. Whether you're ordering for a corporate event, team lunch, or special gathering, we strive to ensure your experience is smooth, timely, and satisfying. However, we understand that unexpected issues can arise. This policy outlines when refunds are applicable and how you can request one.
Refunds may be issued under the following conditions:
Full Refund: Cancellation more than 48 hours before scheduled delivery.
50% Refund: Cancellation made between 24 to 48 hours before delivery.
No Refund: Cancellation less than 24 hours prior to delivery.
Non-Delivery or Extreme Delay (over 60 minutes): Eligible for full or partial refund unless due to circumstances beyond our control (e.g., weather, traffic emergencies).
Wrong Address Entry: No refund if the customer enters incorrect delivery details.
If part of your order is missing or incorrect, please contact us within 2 hours of delivery. We may offer:
A redelivery, where possible
A partial refund for the missing item(s)
A full refund in severe cases
If the food or product is:
Spoiled
Unsafe to consume
Not as described
Please report the issue within 2 hours of receiving the order, along with supporting photos. We’ll investigate and may issue a full or partial refund.
Please contact our customer support team via:
📧 Email: info@caterzhub.com
Include the following:
Your order number
A brief description of the issue
Photos or screenshots, if applicable
Once we receive your request, we will:
Review and respond within 2 business days
If approved, process your refund within 5–10 business days to your original payment method
We do not offer refunds in the following cases:
Customer changes mind after dispatch
Dissatisfaction based solely on personal taste preferences
Orders placed with promo codes marked as non-refundable
Incorrect product/meal selections by the customer
At CaterzHub, we believe in crafting memorable dining experiences with reliability and care. We stand by our commitment to quality service and will always aim to resolve issues fairly and promptly.
Thank you for choosing CaterzHub —
A Fusion of Cultures, A Legacy of Flavor.
