Effective Date: July 1, 2025
Contact: info@caterzhub.com
At CaterzHub, we’re redefining the way businesses and individuals shop for catered meals and food-related products. Whether you're placing a one-time order for a meeting or scheduling regular deliveries for your team, our platform is designed to be simple, fast, and reliable.
This Shopping Policy outlines the terms and expectations for purchasing through our platform.
Customers can browse from a curated selection of meals, snacks, beverages, and related products offered by local caterers and partners.
Menus and product availability may vary by location and vendor.
Orders can be placed via our website or mobile app.
Payment is required at checkout. We accept all major credit/debit cards and approved corporate billing accounts.
Orders should be placed at least 24–48 hours in advance for optimal availability, but same-day delivery may be available in select areas.
Once placed, you’ll receive an email confirmation with order details, estimated delivery time, and contact information for customer support.
We deliver across major cities and business hubs. Availability is based on your location and the selected vendor.
If you are outside the regular delivery radius, please contact support for custom arrangements (fees may apply).
Standard delivery windows are between 8:00 AM and 6:00 PM, Monday through Saturday.
For corporate events or large orders, specific time slots can be selected during checkout.
Real-time tracking or updates will be provided where possible.
Someone must be available at the specified address to receive and inspect the delivery.
If no one is available and redelivery is not feasible, the order may be forfeited without refund.
Freshness & Quality: All meals and products are prepared using fresh ingredients by trusted local providers.
Allergies & Dietary Needs: Menu descriptions include allergen details where available. It is the customer’s responsibility to inform us of any special dietary requirements.
Substitutions: In rare cases, due to supply limitations, we may substitute an item with an equivalent of equal or higher value. You will be notified in advance where possible.
All prices are listed in your local currency and may vary by region and vendor.
Applicable taxes and delivery fees will be calculated at checkout.
Prices are subject to change without prior notice, but confirmed orders will not be affected.
If there is any issue with your order (missing items, delays, incorrect delivery), please reach out within 2 hours of delivery to:
📧 Email: info@caterzhub.com
Our team will assist you promptly and, where necessary, coordinate redelivery, replacement, or a refund in accordance with our Refund Policy.
Orders may be canceled or modified up to 48 hours before delivery without penalty.
After that, changes are not guaranteed and may incur additional fees depending on the vendor's policy.
By placing an order on CaterzHub, you agree to:
Provide accurate delivery and contact information
Review product details for allergens or dietary restrictions
Be available to receive the order at the scheduled time
At CaterzHub, we are more than a marketplace—we’re your partner in creating effortless dining and catering experiences. From product selection to final delivery, we aim to make shopping with us convenient, transparent, and enjoyable.
