This Privacy Policy outlines the types of information collected by Caterzhub Technology, (“Caterzhub Technology,” “we,” “us,” or “our”), how we utilize and share that information, and the choices you have regarding your data.
This Privacy Policy applies to information collected from visitors and users of our website, www.Caterzhub.com, as well as any related mobile sites, mobile applications, and other websites or apps that link to this Privacy Policy. It also covers any services related to your use of these websites and apps, including customer support services (collectively referred to as our "Platform").
By using our Platform, you agree to the terms of this Privacy Policy and our Terms of Use.
a. Information You Provide to Us
We gather information directly from you as you use our Platform. Below are the common types of information you may provide us. Please note that some of this information may be considered "sensitive personal information" under applicable laws. We handle and process such sensitive data in accordance with legal requirements.
Sign Up Information: When you register to place food orders through our Platform, you provide us with details such as your name, email address, phone number, and login credentials.
Other Information In addition to the above, we collect any other information that visitors or users voluntarily provide through our Platform.
We automatically collect certain information about your usage of our Platform as outlined below:
Usage Data:We collect and analyze details about your interactions with our Platform. This includes information such as the dates and times you access the Platform, the features you use, the pages you visit, the type of browser you use, the content you upload or post, error logs, system activity, and the websites or apps through which you access our Platform. Additionally, we track transaction details, such as the services you requested or received, the date and time of your orders, and the amount charged.
Device Data: We collect and analyze data about the device(s) you use to access our Platform. This may include your IP address, device hardware information, the operating system and its version, language preferences, unique device identifiers, advertising identifiers, and details about your mobile network.
Location Information: When you use our Platform, we, along with our service providers, may collect general location information from your computer or mobile device. "General" location refers to your city and state, determined from your device’s IP address. This helps us offer content specific to your location (e.g., nearby food providers, delivery status) and analyze delivery events. We will seek your permission before collecting precise GPS location data, which we may use to offer personalized services, content, promotions, and more. You can disable geolocation tracking on your device. For more details, refer to the “Your Rights and Choices” section below.
Information from Cookies and Other Technologies:We and our service providers use "cookies" and similar technologies (such as tracking pixels) to gather information about how you navigate and interact with our Platform. This data helps us understand popular content, improve your experience, offer more relevant services, authenticate you, deliver targeted ads, save preferences, and device, and location information as described above. Cookies are small text files placed on your device by web servers, designed to store basic information and help websites recognize your browser. We use both session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser and can be accessed during future visits). Tracking pixels (also known as web beacons or clear GIFs) are small electronic tags embedded in websites, online ads, and emails to gather data like ad impressions, clicks, and email open rates. These technologies help us measure Platform popularity and advertising effectiveness. We, along with vendors like Google Analytics, use these technologies for data analysis. You can learn more about Google’s analytics practices at google.com/policies/privacy/partners. If you prefer to stop Google Analytics from collecting your information, you can install the Google Analytics Opt-Out Browser Add-on. To manage your cookie settings, such as receiving notifications when cookies are set or disabling cookies entirely, please consult your browser settings. Keep in mind that if you delete or refuse cookies, you may not be able to use certain features of our Platform. Additionally, we may use third-party vendors to gather real-time information about how you use and navigate our services, such as mouse movements and scrolling behavior, but we do not collect keystroke data. The data collected (including your IP address) may be shared with or collected directly by these service providers, who use it to evaluate your use of our Platform.
We may gather information about you from third parties, including the following:
Food and Delivery Service Providers: If you place an order through a food provider, they, or the delivery service for that order, may share details with us about your purchase or delivery, such as your name, phone number, order information, and delivery details.
Log-in Services and Social Network Connections: If you access our Platform through a third-party login (e.g., via a social network), you may grant us access to certain information from your social media profile. This information could include your name, gender, profile picture, "likes," and your friend list, depending on your social network settings. If you prefer not to share this information, do not use a social media login to access the Platform. For more information on how social networks handle your data, please review their privacy policies and terms of use, which may allow you to adjust your privacy settings.
Other Third Parties: We may also obtain supplementary information about you from third-party sources, such as demographic data, contact information, and statistical details. This can come from business partners, marketers, data cooperatives (which share customer information for the purpose of enhancing customer profiles), researchers, analysts, and other parties. Please note that if you are an employee of a food or delivery service provider, or if your employer uses a Caterzhub Technology corporate account or has otherwise engaged Caterzhub Technology to facilitate food orders for its employees, customers, or others, your employer may provide us with information about you in connection with their use of the Platform. Any data shared by your employer about you will be governed by the agreement we have with your employer, not by this Privacy Policy. For any questions regarding the information your employer shares, please contact your employer directly.
We and our service providers use the information we collect from you for the
following business and operational purposes:
We may use third-party advertising technologies (e.g., ad networks and servers like Google’s ad services) on our Platform, which use cookies and similar tools to provide targeted content and ads to you both on our Platform and other websites or apps you visit. These ads may be tailored to you based on various factors, including the content you view, information you provide, your searches, demographic data, and other information we collect. The ads may reflect your current online activity or track your behavior over time across different websites and services. Sometimes, we associate cookies with de-identified data, such as your email address, and share this anonymized information with advertising partners and vendors to deliver more relevant ads to you across different platforms. Please note that we do not control the use of cookies or other tracking technologies by third parties on your devices. If you want to learn more about personalized advertising or control cookies for targeted ads, you can visit the Network Advertising Initiative's Opt-Out page or the Digital Advertising Alliance's Opt-Out page. For Google Analytics and customized Google display ads, you can adjust settings on the Google Ads Settings page. Opting out of these services will need to be done separately for each browser and device you use, and the opt-out does not apply to ads shown in mobile apps. See the “Mobile App Advertising” section below for how to opt out of mobile ads.
In mobile apps, you may also see personalized ads. We may use third-party service providers for delivering these ads or analyzing app. Each mobile operating system (iOS, Android, and Windows) has its own instructions for preventing personalized in-app ads. Since we don’t control how these platform operators manage advertising preferences, you should consult the help guides or settings of your device to learn how to opt out of tailored ads.
We and our service providers may share the information we collect from and about you for various business and operational purposes, including the following:
Food Providers:We may share your name, contact information, dietary preferences or restrictions, and purchase details with the food providers you place orders with, including their affiliates. Please note, the information we share with food providers is governed by their own privacy policies, which may allow them to send you marketing communications and promotional content.
Food Recipients:If you're not the recipient of an order you placed, we may share your information with the recipient to communicate details about the order.
Your Employer: If you're placing orders through a corporate account for your employer, we may share your information with your employer, particularly if they have engaged us to facilitate food orders for employees, customers, or others.
Service Providers:We may disclose your information to third parties who provide services on our behalf, such as billing, payment processing, advertising, analytics, data storage, customer support, delivery services, security, and fraud prevention.
Affiliates: We may share your information with our affiliates for the purposes outlined in this Privacy Policy. Legal Requirements or Protection of Caterzhub Technology and
Others:We may disclose your information when required by law or
legal process, or when we believe it is necessary to: (i) enforce our Terms of Use, Privacy Policy, or other contracts; (ii) address claims regarding content that may violate third-party rights; and/or (iii) protect the rights, property, or personal safety of Caterzhub Technology, our users, or others. This could include sharing information with other companies for fraud prevention or security purposes.
Business Transfers: In the event of a sale, merger, reorganization, or other business transaction involving Caterzhub Technology, your information may be transferred as part of the assets. We will comply with any legal restrictions on the transfer of your information.
Other Unaffiliated Third Parties: We may share your information with
unaffiliated third parties, such as:
However, we will not share personal information obtained solely through our SMS text programs with unaffiliated third parties for their marketing purposes.
Your Consent: If you provide consent, we will share your information as per your instructions. Additionally, we may share aggregate or de-identified data with third parties, including advertisers, promotional partners, and sponsors, at our discretion.
Depending on your location, you may have the right to request certain actions regarding your "personal information" or "personal data" (as defined under applicable laws). We extend these rights to everyone, regardless of their residency, subject to this Privacy Policy. Specifically, you have the right to request that we:
that lead to legal or similarly significant effects, if applicable. You also have the right to opt out of the "sale" of your information and the "sharing/use for targeted advertising" as described below. As permitted by law, you also have the right to exercise these rights without facing discrimination. Keep in mind that some information may be exempt from such requests, as it may be necessary for us to retain certain data to provide services to you. We may also need to verify your identity before processing your request, which may include confirming your name and email address. You may appoint an authorized agent to make certain requests on your behalf, but the agent will need signed written permission or power of attorney. We may follow up with you for verification before processing the request.
If you want to update or correct your personal information, please log in to your account and update your profile settings. For additional information about your rights or to exercise them, please contact us at info@caterzhub.com. If we deny your request, we will explain how you can appeal our decision, if applicable.
You can opt-out of our marketing emails by using the unsubscribe link in the emails or by adjusting your marketing preferences on your Profile page. Please note that it may take some time to process your request as required by law. Even if you opt-out of marketing emails, you will still receive administrative communications, such as order confirmations and policy updates.
As explained in the "Other Unaffiliated Third Parties" section above, we may share your information with third parties we work with or those offering services we think you might be interested in. This sharing may be considered a "sale" under applicable laws.
We may also share your personal information with advertising partners for targeted ads or with analytics providers to help us understand and improve user experience.The disclosure of your data for these purposes could also be seen as a "sale" or "sharing" for targeted advertising purposes under applicable laws.If your browser has a recognized opt-out preference signal for sales or targeted advertising, we will honor it in line with the law.
If you previously gave us permission to collect your precise GPS location and no longer wish for us to do so, you can disable location tracking on your device through its settings. Please note that disabling location services may impact your ability to access certain services or content on the Platform.
We may offer rewards or incentives to users who sign up for certain Caterzhub Technology text message programs. Participation is voluntary, and you can opt-out at any time. The reward or incentive details will be provided when you sign up. The value of these rewards is based on factors like the revenue and expenses associated with our text message programs and the improvement of our services based on the data collected. If you'd like more details, you can refer to our SMS Terms, including instructions on opting out.
Our Platform may include links to third-party websites and plug-ins, such as Facebook, LinkedIn, and Twitter.Please be aware that we do not control these third-party websites and services and are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before using their sites or providing them with any information.
Caterzhub Technology is based in India & UAE and operates the Platform, as well as processes your data, within India & UAE. Additionally, we may share or subcontract the processing of your data to service providers and trusted business partners in countries outside your country of residence, including India & UAE, in compliance with applicable laws. These third parties may assist with various services, such as delivering the Platform, processing transactions, or offering support. By providing your information, you consent to such transfers, storage, and use of your data.
We implement safeguards to protect your information from accidental or unlawful destruction, loss, alteration, disclosure, or access. However, no transmission method over the internet or storage solution, whether electronic or physical, is completely secure. By using our Platform, you acknowledge and accept that we cannot guarantee the security of the information you transmit to, through, or on our Platform, and that any transmission is done at your own risk.
We reserve the right to update this Privacy Policy at any time. When we make changes, the updated Privacy Policy will be available on our Platform. You can check the "Last Update" date at the top of the Privacy Policy to see if any changes have been made since your last review. If we make significant changes to the Privacy Policy, we will notify you through the Platform, via email, or by other legally allowed means. By continuing to use the Platform, you confirm that you have read and understood the most recent version of this Privacy Policy.
If you have any questions or comments about this Privacy Policy, please email us at Info@caterzhub.com You may also contact us by mail at:
Caterzhub Technology,
9-4-116/75, Balreddy Colony,
Tolichowki, Hyderabad,
T.S - 500 008.
